Psychotherapy appointments are 50-minutes, which allows psychologists to review charts, prepare for sessions, and complete chart notes. 

Appointments must be canceled 48 hours (two business days, not including holidays or weekends) prior to the scheduled appointment by calling (250) 870-5257 or emailing office@drgabriellepoon.com. As psychological services are in such high demand, Dr. Poon maintains a cancellation waitlist to offer patients the opportunity to get an earlier appointment if a session becomes available as a result of a cancellation. The goal of the cancellation policy is to ensure patients receive adequate notice to make adjustments to their schedules in the event a session becomes available, so that Dr. Poon may provide treatment to as many in-need individuals as possible. With this in mind, appointments cancelled within 24-48 hours of the scheduled appointment will result in a half-session fee charge ($117.50) and appointments cancelled within 24 hours of the scheduled appointment will result in a full-session fee being charged ($235.00). Appointments cancelled with more than 48 hours notice will not incur any cancellation fees. 

Payment may be made in the form of credit card or e-transfer. A receipt will be provided for insurance purposes.

Dr. Poon is currently registered as a psychologist in British Columbia (CPBC #2439), Alberta (CAP #6565), Manitoba (PAM #523) and the Northwest Territories (NWT #2250). She is based in Kelowna, British Columbia, but works with individuals from across British Columbia, Alberta, Manitoba, and the Northwest Territories via Zoom and telephone. Each province has different regulations for psychologists and given these regulations, Dr. Poon is unable to meet with patients who are located in provinces, territories, and countries where she does not hold active registration. 

She sees patients in-office on Wednesdays at 1100 – 1631 Dickson Ave, Kelowna (Landmark 6 building, 11th floor) and works with patients via Zoom/telephone Mondays, Tuesdays, and Thursdays. 

Dr. Poon currently provides individual psychotherapy to young adults and adults (age 17+). She does not provide couples or family therapy at this time and is not currently accepting new patients seeking assessment for disability, academic accommodations, or ADHD. Appointments for new patients are not available for online booking and must be scheduled by calling (250) 870-5257 or emailing office@drgabriellepoon.com. Dr. Poon is only accepting patients for Zoom and telephone sessions at present, as she is at capacity for in-office availability. 

Appointments for returning patients may be booked through our online booking system or by calling (250) 870-5257 or emailing office@drgabriellepoon.com.